WWLW Ep. 13: The Case of Helping the Help Center

What we know

Elad is working with a customer who provides a global B2C platform with millions of customers. They manage several distributed help centers around the world to support all constituents on the platform. The help center staff will naturally interact with PII, financial, and other sensitive company data during the course of their work. They need a platform that meets their security needs and offers the speed and dexterity their staff require.

What we learned

The help center staff need to use a variety of applications throughout their workday. Some are SaaS apps, others are internal applications hosted in a private network. Elad and the Island team helped this customer to configure Island Private Access to create a secure zero trust connection to their private applications. The end-users were delighted by the speed and simplicity of the Island browser. Every application they need is available on their customized home screen, and the Island Private Access connection is completely transparent.  

What happened next

By deploying Island, the Enterprise Browser for their help centers, this customer found their staff were more efficient and productive. This led to a faster response time for customers, improved employee satisfaction, and ultimately improved the company’s bottom line. The security requirements were easily achieved without any user hinderance, and the Island Private Access solution made private application access effortless.

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