The Challenge

Seeing a physician is important, but so is what you do between those visits. That’s the idea behind Omada Health Inc. 

Founded in 2011, Omada is a remote-first company that employs over 300 health coaches who provide virtual health-related services to nearly a million members. Omada’s coaches help these members stay on track with physician-prescribed treatments and care in four main health areas: obesity, diabetes, hypertension, and musculoskeletal issues. 

Omada’s business is growing. For the full year 2025, the company reported a year-over-year revenue rise of 53%. Similarly, as of year-end 2025, Omada had a year-over-year member increase of 55%. 

Technology is central to Omada's business. For one, Omada members use their personal devices to join the community, set goals, choose a path, chat with their care team, and track their progress. In addition, Omada has recently launched two AI-powered tools, OmadaSpark and Meal Map, to support members with wellness education. 

For a company that relies so heavily on technology, one big job is browser support. As Chief Information Security Officer Bill Dougherty explains, Omada’s over 300 health coaches do 99% of their work using browser-based tools. To keep those coaches both productive and secure, Omada had to support eight browser variants—four for Macs and four others for Windows. 

“From a security viewpoint, as well as for general usability, that was difficult,” Bill says. “We weren’t getting a consistent user experience from employee to employee.”