The browser built to support business process outsourcers

A modern, secure, and productive workspace for BPOs and the companies that use them.

Application Delivery for BPOs

Business process outsourcers (BPOs) work in a demanding industry. These organizations often operate large distributed systems, manage a global remote workforce across a wide range of geographies, and navigate stringent data protection requirements and regulatory needs for their clients. This must be accomplished while ensuring a delightful customer experience for their clients.

On the other side of the coin, organizations utilizing BPOs for functions, such as call centers, finance, sales, and marketing face additional challenges. These organizations gain scale by using the BPO, but they often have to figure out how to grant BPO employees access to their own application resources in a low cost, low risk way.

The Enterprise Browser creates the ideal workspace for BPOs and their staff as well as organizations that rely on BPOs for outsourcing, giving employees a simple browser-based experience for application delivery that improves productivity and user experience. It provides complete control, visibility, and governance over applications and data, allowing both BPOs and the companies that use them secure application access. 

What happens when BPOs run on an Enterprise Browser?

FAQ

Are enterprise browsers effective for BPOs on BYOD or remote setups?

Yes, enterprise browsers are effective for Business Process Outsourcing (BPO) companies operating with BYOD or remote setups. They provide centralized security, granular control over data access, and simplified management, enhancing compliance and potentially reducing IT infrastructure costs for distributed workforces.

Are there enterprise browser vendor lock-in risks or flexibility concerns for BPOs?

Enterprise browsers aim to reduce vendor lock-in by offering greater control and seamless integration with existing IT infrastructure. This approach enhances operational flexibility for BPO companies by simplifying IT management and enabling adaptable policy enforcement.

Can enterprise browsers help reduce setup complexity and provider ramp-up time for BPOs?

Yes, enterprise browsers significantly reduce setup complexity by centralizing IT administration and policy management for web and application access without relying on complex virtualization infrastructure. Employee and client onboarding is quick, seamless, and easy. This streamlining enables quicker provisioning of secure, pre-configured environments, directly decreasing provider ramp-up time for BPO operations.

How can BPOs securely access enterprise systems via browsers?

BPOs can securely access enterprise systems via browsers by deploying enterprise browsers that embed robust security features and policy enforcement directly within the browsing environment. These solutions enable control over user activities in both web and desktop apps, protect sensitive data wherever it resides, ensure segmentation between different client application and resources, and streamline compliance without relying on complex, separate virtualization infrastructure.

How do enterprise browsers mitigate data leakage risk in BPO environments?

Enterprise browsers mitigate data leakage in BPO environments by enforcing data loss prevention policies directly within the browser and within desktop applications. These policies control sensitive actions like copy/paste, downloads, and screenshots, ensuring data remains within authorized boundaries and preventing unauthorized exfiltration.

How does an enterprise browser compare to DaaS for BPO companies?

An enterprise browser integrates security, access management, and productivity tools directly within the web browser, offering a more agile and cost-efficient alternative for BPO companies. Unlike DaaS, which delivers entire virtual desktop environments, this approach utilizes the end user device, which can reduce infrastructure complexity, improve user experience, and mitigate concerns like recurring costs and performance latency.

What are the potential drawbacks of implementing DaaS for BPO companies?

DaaS and virtual desktop infrastructure often has a complicated end user experience, making it difficult for users to find and use the tools they need to do their jobs. Implementing DaaS can lead to higher recurring costs over time and create vendor lock-in, making it difficult to switch providers.

What factors should BPO companies consider when evaluating enterprise browsers?

BPO companies should evaluate an enterprise browser's robust security features, access controls and data protections to meet customer and regulatory requirements, and seamless integration with existing IT infrastructure. Enterprise browsers can also reduce operational costs, streamline IT management, and enhance user productivity.

Will implementing an enterprise browser disrupt BPO agents’ workflows or productivity?

An enterprise browser is designed to integrate seamlessly into BPO agents' existing workflows, rather than disrupt them. It can enhance productivity by providing a familiar interface, integrated tools, and a secure yet fluid browsing experience. Robotic Process Automations (RPAs) can be used to provide custom automations or alternatives to complicated API-based integrations with client systems.

Common Solutions