TaskUs runs behind the scenes for some of the world's most recognized brands — handling sensitive data across 300 highly segmented business units, in locations around the globe, as a trusted third-party operator. That's not a setup that forgives loose controls. And yet, when AI tools started embedding themselves into daily workflows, saying no wasn't an option.

In this live fireside chat, Eric Lowe, Director of InfoSec Risk Management at TaskUs, and Shawn Surber, Solution Engineering Director at Island, walk through what AI adoption actually looks like inside a BPO organization: the business pressure to move fast, the security concerns that had to be resolved first, and how TaskUs closed the gap between having an AI policy and enforcing one.

• How TaskUs approached AI adoption inside a high-compliance, high-complexity environment
• The specific risks they had to solve for before they could say yes at scale
• How Island became the enforcement layer between AI policy and AI reality
• How to think about agentic AI for your organization

Security and IT leaders who are navigating AI adoption and looking for a practical model to follow.